Conflict Management: Tips and Tools for Tense Situations
- Professionals $75
- Students $60
Description: This training will focus on what to do when all forms of conflict arise in the public arena, workplace, or at home, including personal attacks, undesirable behavior and inappropriate actions. Participants will practice immediate and next step responses, and how to prepare for expected or unexpected confrontations. They will also practice healthy and positive responses. A brief overview of emotional intelligence, teamwork, and conflict management (in a positive and protective context of goal attainment) will also be supplied.
By the end of this 3 -hour training participants will be able to:
- Identify at least 2 different ways of perceiving conflict.
- List at least 2 common sources of avoidable conflict in client’s lives.
- Name at least 3 approaches to reducing conflict.
Trainer: Arnold C. Farley, Ph.D. Organizational Consultant, Licensed Psychologist & Executive Coach, is an expert in human behavior, program and organization development, and wellness with over 35 years of professional experience (over 20 years in federal government). His outstanding skills in assessing an organization’s needs, facilitating change and leadership development will holistically enhance individual, team and organizational performance. Assisting in the generation of new ideas, plans, relevant options and effective results for organizational and personal growth, Dr. Farley will improve operations and enhance relationships in your personal and professional life.
Participants: Our training is available for all health professionals.
Continuing Education Contact Hours:
- This training is approved by the American Psychological Association (APA) to sponsor continuing education for psychologists for 3 continuing education credits.
- This training is approved for a total of 3 entry-level continuing education contact hours (CECH) by the National Commission for Health Education Credentialing, Inc. (NCHEC).
- This program is Approved by the National Association of Social Workers (NASW) (Approval # 886756514-1399) for 3 continuing education contact hours.